B399 Privacy Policy — Your Data Is Protected

B399 is one of Bangladesh's most popular online gaming platforms. We believe that a trustworthy platform's greatest mark of integrity is its respect for user privacy. In this Privacy Policy, b399 clearly sets out how your personal data is collected, why it is collected, where it is stored, and how it is kept secure.

By creating an account or using b399's services, you agree to this Privacy Policy. We never misuse your data or sell it to third parties. Our entire data management system operates in accordance with international standards.

When you register and use b399's services, we collect two types of information — what you provide directly, and what is gathered automatically through your browsing and activity.

B399 uses your data only for defined purposes. We never process your information unnecessarily or use it beyond its original intent.

• For account registration, verification, and management — to confirm your identity and maintain a secure gaming environment.
• To process deposit and withdrawal transactions. Every financial transaction requires data to be completed smoothly.
• To provide customer support. We need your information to resolve issues quickly and offer you the right assistance.
• To detect and prevent fraud, and to identify unusual activity in order to keep your account and funds safe.
• To personalize your platform experience and show you game recommendations and offers tailored to your preferences.
• To meet legal and regulatory obligations, and to comply with the directives of licensing authorities.
• To implement responsible gaming policies and identify harmful gaming patterns in time to provide support.

B399 never sells your personal data to third parties. In limited circumstances, some information may be shared — and we are fully transparent about when and why.

• Payment Processors: With payment gateway operators including bKash, Nagad, and Rocket — solely to complete transactions.
• Technology Partners: Software providers and hosting services required to operate the platform — all bound by strict confidentiality agreements.
• Law Enforcement: By court order or legal requirement — only when strictly obligatory.
• Regulatory Authority: To comply with licensing and Anti-Money Laundering (AML) regulations.

The b399 website uses cookies and similar technologies. Cookies are small text files stored in your browser that enhance your experience and help our platform function correctly.

• Essential Cookies: To maintain login sessions, security verification, and core site features. The site cannot function without these.
• Functional Cookies: To remember your language preferences, game settings, and personal preferences.
• Analytics Cookies: To understand which parts of the site are used most — this is fully anonymized data.
• Marketing Cookies: To show you relevant bonuses and offers based on your interests.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause certain platform features to stop working.

B399 uses the latest technology to keep your data secure. Our security infrastructure is built to international standards and undergoes regular audits.

• 256-bit SSL/TLS encryption — every data transfer is fully encrypted.
• Two-factor authentication (2FA) — to prevent unauthorized access to your account.
• Firewall and intrusion detection systems — for real-time threat identification.
• Regular security audits and penetration testing — to identify and address vulnerabilities before they can be exploited.
• Data backup and disaster recovery systems — to bring the risk of data loss down to zero.
• Restricted access policy — only authorized personnel can access your data.

B399 believes every user should have full control over their own data. By using our platform, you enjoy the following rights:

• Right to Know: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Data Portability: You can export your data in a readable format.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Object: You can opt out of marketing communications or object to how your data is being processed.

To exercise any of these rights, email us at support@b399.bet. We will respond to your request within 30 business days. In some cases, we may need to verify your identity first.

B399 does not retain your data longer than necessary. Different types of information have their own defined retention periods.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

B399 services are strictly for users aged 18 and above. Under no circumstances do we knowingly collect data from or permit account use by minors.

• Age verification is mandatory at the time of registration.
• If there is any doubt, b399 may request identity verification at any time.
• If we discover an account belongs to a minor, it is immediately closed and all associated data is deleted.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We take every message seriously.

• Email: support@b399.bet — we typically respond within 24 hours.
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support hours: 24/7, all week.

If your issue remains unresolved after contacting us, you have the right to file a complaint with the relevant data protection authority. This is your legal right, and b399 respects that process.